Privacy Policy

Welcome to Community Market Hub (“CMH”, “we”, “our”, “us”).

We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains:

• What information we collect
• How we use it
• How we store & protect it
• Your rights regarding your personal data

By using the CMH website, you agree to the terms outlined here.

Last updated: 26.01.2026 (26 Jan 2026)

Information We Collect

We may collect the following information when you visit or use CMH:

Personal Information

• Name
• Email address
• Phone number
• Billing + delivery details

Account + Order Information

• Login details
• Order history
• Vendor/affiliate registration info

Payment Information

Payments are processed securely through third-party providers (e.g., PayFast, Paystack, PayPal).

We do not store or have access to your card details.

Website Usage Data

• Pages visited
• Device + browser type
• Cookies + analytics data

How We Use Your Information

We use your information to:

• Process orders + payments
• Register accounts
• Deliver products + services
• Communicate with you
• Provide vendor + affiliate services
• Improve user experience
• Prevent fraud or abuse
• Send newsletters (if subscribed)

We will not sell your information.

Sharing Your Information

We may share your information only when necessary:

With Vendors

To fulfil orders, delivery, or customer support.

With Service Providers

• Payment gateways
• Courier services
• Email / communication tools
• Technical providers

For Legal Reasons

If required by law, compliance, or fraud prevention.

We do not sell personal information to third parties.

Cookies

We use cookies to:

• Improve your browsing experience
• Store session preferences
• Analyse website performance

You can disable cookies in your browser, but some site features may not work properly.

Data Security

We take appropriate technical and organisational steps to protect your data, including:

• Secure hosting
• Encrypted connections (HTTPS)
• Limited access to personal information

However, no online system is 100% secure.

We will notify users if a data breach occurs.

Data Retention

We retain personal information for as long as necessary to:

• Provide services
• Comply with legal requirements
• Resolve disputes
• Support accounting + reporting

You may request data deletion at any time (see Your Rights).

POPIA Compliance

Community Market Hub complies with South Africa’s Protection of Personal Information Act (POPIA).

✅ Information Officer

For POPIA-related queries, contact our Information Officer:

📩 Email: info@communitymarkethub.com

✅ International Data Transfers

We use service providers with servers outside South Africa, including:

• Notion (USA) — internal operations
• Hostinger (USA) — web hosting
• Titan Mail (USA) — email services

We ensure your data is protected through secure connections, encryption, and contractual safeguards.

✅ Your POPIA Rights

Under POPIA, you have the right to:

• Know what personal information we hold
• Request corrections or updates
• Object to processing
• Request deletion
• Lodge a complaint with the Information Regulator

To exercise your rights: Contact us at info@communitymarkethub.com

Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Request deletion
• Withdraw consent
• Request how your data is used

To request information → info@communitymarkethub.com

Third-Party Links

Our website may link to other websites.

We are not responsible for:

• Their content
• Privacy practices
• Terms

Please review their policies before sharing data.

Children’s Privacy

CMH does not knowingly collect data from children under 18.

If data was provided accidentally, contact us to remove it.

Changes to This Policy

We may update this Privacy Policy occasionally.

Updates will be posted on this page with a new revision date.

Contact Us

If you have questions about this Privacy Policy, contact us:

📩 Email: info@communitymarkethub.com

📞 WhatsApp: +27 79 876 2604

Community Market Hub — Your data. Your choice.